From time to time we may need your box details. You can easily find your box details in the menu.
For an HD box press services – 0 – 3
We need the Model No, the version No, the serial No and the card No.
As of October 2012 the serial No should be 11 digits. If it is only 10 digits then you need to do a software download on your box.
For standard and Sky+ boxes press services – 4 – 5. The serial No on these boxes is 10 digits.