No Satellite Signal Being Received

HD Receivers

You can check the strength of your signal using your Sky remote control:

Press Services, 0,0,4, select.The grey bars displayed will show you the strength of the signal to your Sky+HD box.

If you do not have any signal strength or quality, switch the Sky+HD box and TV to standby, leave for a couple of minutes, then switch any connected items off and unplug from the mains.
Disconnect and then reconnect the cables coming from your satellite to Dish Input 1 and Dish Input 2 (brown sockets) at the back of your box. These are screw connectors; turn clockwise to tighten and anti-clockwise to loosen. Do not bend the copper wire in the middle of the satellite cable and ensure you screw the connection onto the back of the box until it is secured tightly.

Plug in and switch all products on again and confirm that the signal test screen shows the correct results by following the instructions in steps 1-4 again.

Sky+/Standard Receivers

1 Press services 4, 6
2 The grey bars displayed will show you the strength of the signal to your Sky+HD box.

See above

 

Visual Connection Check.

visual-connection-check

 

 

 

Make sure all the connections are connected properly and none have come loose

Check LNB Settings.

Make sure your LNB settings are as follows. Press services 0,0,1 select. ( For non HD boxes services 4,0,1 select.

original

 

 

 

 

 

 

Default Transponder

Enter set up mode as above locate Tx’ponder and highlight. check the settings as below. The frequency should be 12.207, Polarisation V, Symbol rate 27.5, FEC 2/3

Default Transponder

 

 

 

 

Off Mode Reset

Step 1

Press and hold standby   on your Sky remote control for five seconds.  The power light on the front of your Sky box will go red (off). b

01-off-mode-reset

 

Step 2

Make sure the power light on the front of your Sky box is red (off)  b . Wait for five seconds then press the Sky  button  a on your Sky remote. The light will go amber (standby).

02-off-mode-reset

 

Step 3

Wait for four minutes then press the Sky buttona . You may see a message before viewing resumes, on Channel 998.

03-off-mode-reset

Dish input connection check

This won’t affect your saved settings and recorded programmes, but will        interrupt any recordings currently in progress.

Step 1

Before touching any cables, press the standby button a on your Sky remote, and switch off your Sky box and any devices connected to it (TV set, DVD player, games console) at the mains  b Check that the power light on the front of your Sky box has gone out before proceeding.

01-dish-input-connect-check

 

Step 2

Gently unscrew the Dish Input cables connecting your Sky box to the dish. Check the cable hasn’t come away from the metal housing and that the central nozzle isn’t bent or snapped. If the cables are damaged, call your engineer or contact us and we will recommend one.

02-dish-input-connect-check

The cable has 2 parts which must never connect. The core and the braiding, which is like a copper(sometimes aluminium) sheath. Make sure none of the braiding is touching the core. Even 1 whisker of braiding touching the core will cause you to have no signal.

F_Connector

 

 

Step 3

If the cables look okay, carefully push them back into their sockets and screw the connectors on. Don’t use a spanner, finger-tight is sufficient.

03-dish-input-connect-check

 

 

 

 

 

Step 4

Check also for sharp bends in the cable, that it’s not trapped (under      furniture, for example) and there’s no damage to the plastic sleeve.

04-dish-input-connect-check

 

 

 

 

 

Step 5

Once you’ve completed your checks, switch your Sky box back on at the mains a

05-dish-input-connect-check

 

If after checking all of the above and you still have no signal try to locate a friend or neighbour who has Sky and temporarily swap boxes. If your box works with their dish then it’s likely you have a problem with your dish or cable and you will require an engineer. If your box doesn’t work with their dish and theirs works with your dish then it is likely that your box is faulty.

 

 

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